Il Bella Italia disastro – You can probably take a guess…

Il Bella Italia disastro – You can probably take a guess…

Well this was a post I really was not expecting to write, in fact I wasn’t even planning to blog this meal hence the lack of pictures but after the string of events I just had too ..

If you cant guess by the name of this post, yesterday I experienced some of the worse service of my life. Yes I did have a vegan pasta option at Bella Italia but was the food great? I really had no time to sit and enjoy it as one bad thing happened after another. So first of all I was with family and friends we had 4 children with us and their were 4 adults in total. With a kids pass a friend had the children ate free and that is a main reason we chose to eat their. Id just like to say I am no stranger to Bella Italia visiting ones in Cheltenham, around London and even this particular one in Gloucester quays before. On the children’s menu the children could have squash refills, these came in little milk bottle glasses and plastic curly straws which they could keep. This was the only reason they choose this drink option – obviously. After a very long wait our drink order came, the children’s squash in normal little glasses… okay this doesn’t sound like a big deal but 1. “Boring” 2. the straws wouldn’t stay in the glasses where they were too short 3. Its not how it was advertised. Worse of all we could see dirty milk bottle glasses on the bar!

Well that was just the start, 3 of the children had to eat Halal, so when the waiter (A guy who really should of just been at home in bed clearly sleeping something off) brought out a vegetarian mac ‘n’ cheese covered in ham! Yep that’s right pork for Islamic children… I think I don’t even need to tell you all how offensive that is. You can guess we really were not pleased. As I quickly pointed out that it had ham on he tried to insist that that is what we ordered despite not being the one who took our order in the first place! Thankfully the waitress pointed out that we definitely ordered vegetarian and that he should check the ticket. He actually sighed and went to return it. After that he rushed to get our food out… we all like quick service but this was a next level… That is when he split my dads whole pint of sticky orange juice over him. And if you know my dad well… you’re actually about to be surprised… because he just jumped up and started to wipe the drink off of his jeans grabbing a napkin from the other table. My dad was actually calm! In an angry if I speak this man he will not be serving anyone ever again way and there are children here way. The man half halfheartedly said sorry and actually walked off! Yep that’s right walked off! Leaving my dad to take napkins from other tables in order to clean up! Cleaning his £120 Clarks Wallabees which are now stained. That’s when the waitress rushed over to save the day, again. She gave my dad blue roll, apologized on the waiters behalf and cleaned our table, our cutlery and the floor which was soaked in drink. The guy came back and just stood there! The waitress handed him some tissue to speed up the cleaning process and he just looked at the floor and went “Uh..”. She sighed “Just sort everything else out I will do all of this” with no protest he left and she finished cleaning his mess. She then replaced my dads drink and brought out more food to our table. So we all sat down and had a great meal and a laugh right? Wrong.

That’s not the end of it! So then the childrens mac ‘n’ cheese comes out covered in mushrooms. This was not written on the menu and she apologized and took it back once again, she went to refill the children’s drinks at the bar. Whilst all this is happening we all have our food apart from Janitta, her main hasn’t even arrived yet! The waiter then returns with the same mac ‘n’ cheese covered in mushrooms and puts it back down! At this point the waitress is shouting from the bar that its wrong and hes just blatantly ignoring her (were two tables back from the bar, trust me he can hear her). Her hand is covering her face, the barman’s cringing, Janitta’s trying to explain to him and this is when I just thought to myself wow. He then takes it back… The childrens mac ‘n’ cheese is then placed on the table minus the mushrooms, Hooray! The waitress has brought over refills in milk bottle glasses, Yay! she’s asking us if we want sauces, oil, cheese or pepper, woo! Janittas main has arrived and he hasn’t dropped it on her, booyakasha! We can finally all sit down and enjoy our meal! Wong.

“Theres brown bits in my pasta, you don’t get that at pizza hut mum” So we look through the mac ‘n’ cheese, its not a couple brown bits, its covered in brown bits! Our first fear was that they had just been scrapping the wrong toppings off of the dish so that’s when we asked. “Oh its just from the pan!” like really… “So its burnt then?” “No no its just where-“ to which my dad pointed out “Listen, I’m a trained chef and it doesn’t take a chef to know that if there is brown bits in a white bechamel sauce it is burnt.” So for the fourth time the mac ‘n’ cheese goes back. Now the kids aren’t even hungry so we ask if instead of another lot of mac ‘n’ cheese we can just have some plain garlic bread, easy right? Wrong.

Now the cheesy garlic bread has arrived to the table when we ordered plain and the waitress apologizes again and offers to replace it but by now we are all just fed up. Its now the end of the waitresses shift and she apologizes profusely for our terrible service and explains that she has passed it all onto managers and tells us who to contact. I had to rush off to go to work and my dad informed me that the bill was halved. In my opinion this should of all just been free! My dad will be billing them for his dry cleaning. I’d just like to thank the waitress who was constantly cleaning others messes in both the literal and metaphorical sense. Safe to say I don’t have to rank this one ahaha!



  1. 4th May 2018 / 11:32 pm

    Oh no so sorry for your bad experience, but entertaining read. My husband doesn’t like to go out much because if it isn’t bad service it is bad food. Me I am usually okay with whatever!

  2. 5th May 2018 / 12:32 am

    Wow sounds like you had a terrible experience and so many mistakes and bad service, really quite shocking! I would have expected you to have had no bill whatsoever and a complimentary voucher to go there another time – if you were willing to risk it – to see if second time round they could provide a better experience.

  3. 5th May 2018 / 4:07 am

    They don’t have those exact restaurants in Canada but it sounds a bit like a Pat and Mario’s type place. Fortunately, I have never experienced that type of culinary disaster.

  4. 5th May 2018 / 10:10 pm

    What a horrible experience. I hate experiencing bad customer service. It really annoys the hell out of me.

  5. 6th May 2018 / 1:56 am

    Oh that was a series of some sad experiences all one after the another for children and the family. It should have been much better experience and they should be more particular while taking the orders correctly.

  6. 6th May 2018 / 4:45 pm

    What a terrible experience! I don’t know what’s wrong with the other waiter, he’s probably tired of his job or something. But that definitely doesn’t give him the right to treat you guys like that. I’m sorry you had to go through all of that!

  7. 6th May 2018 / 6:44 pm

    I am sorry you had such a bad experience. We as adults may be patient but the kids need to eat when they need to eat. Not cool!

  8. Komal
    6th May 2018 / 10:22 pm

    Wow! Sounds like a terrible experience. Where the kids ok? I hate how they try to blame the customer some times.

  9. 6th May 2018 / 11:38 pm

    That really does sound like one awful time. I cannot even imagine trying to deal with having to send anything back four times. It would drive me crazy. I’m sorry it was so awful.

  10. 7th May 2018 / 3:53 am

    I am so shocked that you were billed anything for such awful service… I would definitively make a formal complaint to management about that waiter..

  11. 8th May 2018 / 7:35 am

    Uh, what a bad experience! I’m sure when we got a tough bread in a restaurant (it was apparently from yesterday), hair in salads and served with cold coffee at the end. Worst of all, we saw the waitress clean the toilet when there was no work on the bar. That was disgusting.

    • iyalouisa
      8th May 2018 / 8:26 am

      That sounds gross!

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